1.1 You may request a return or exchange within 15 days of delivery.
Returns are accepted if the product you received is:
Please contact us with photos of the issue as soon as possible after delivery.
3.1 For hygiene reasons, opened beauty and personal care products are not eligible for return unless damaged or incorrect on arrival.
4.1 Products sourced through Khoji Sewa are one-off, custom-sourced items and are not eligible for return once delivered, except in cases of a damaged or clearly incorrect item.
5.1 Contact us at contact@pasalpro.com or call 01-5907654 with your order number and the reason for return. We will guide you through the next steps.
6.1 Once we receive your returned item, we will inspect it to confirm it meets the eligibility criteria in Section 2.
6.2 If the item does not meet these criteria, we reserve the right to decline the return and send the item back to you.
7.1 If you request a replacement, it will be sent within 7 days of us receiving your return.
8.1 If you request a refund instead, it will be processed within 15 days of us receiving your return.
8.2 Refunds are made to the original payment method, or as store credit if agreed with you.
9.1 There is no return shipping cost to you for eligible returns. We arrange and cover the courier cost for approved returns.
10.1 If your order arrives visibly damaged, please do not accept delivery if possible, or contact us within 24 hours with photos. We will arrange a replacement or refund at no cost to you.
11.1 For any questions about this policy, reach us at contact@pasalpro.com or call 01-5907654.